What is your return/exchange policy?

We accept products for return or exchange within 30 days of the initial purchase date, as long as they are at least half full when returned. 

Please email info@skinw1.com to organise your free return.

Refunds are processed back to the original payment method and can take up to 10 business days to process to your account.  

How can I return or exchange a product?

Contact customer service at info@skinw1.com and we will take you through the returns process. 

Can I return products purchased from an authorised retailer to you directly?

Contact our customer service team at info@skinw1.com and we’ll do our best to help you with your return.